Policies
We have a 30-day return policy. This means you have 30 days after receiving your order to request a return.
To qualify for a return, your item must be unopened, unused, and in the same condition in which you received it. It must also be in its original packaging. You will need your receipt or proof of purchase.
Because our products are personal-care items, opened or used products cannot be returned for hygiene and safety reasons unless the product arrived damaged, defective, or incorrect.
To request a return, contact us at undeniablethebrand@gmail.com before sending anything back. Returns sent without prior approval will not be accepted.
If your return is approved, we will provide return instructions and the address where your package must be sent.
Please inspect your order when it arrives. Contact us immediately at undeniablethebrand@gmail.com if your item is damaged, defective, or incorrect. Please include your order number and photographs of the product and packaging so we can review the issue.
If we confirm that the product was damaged, defective, or incorrect, we will cover the return-shipping cost and offer a replacement or refund.
For approved returns that are not caused by damage, a defect, or an incorrect item, the customer is responsible for return-shipping costs. Original shipping charges are nonrefundable.
We recommend using a trackable shipping service. Born Undeniable is not responsible for returns lost or damaged while being shipped back to us.
We accept exchanges for eligible, unopened, and unused products within 30 days of delivery. Contact undeniablethebrand@gmail.com to request an exchange before returning the product.
If the requested replacement is unavailable, we may issue a refund instead. Customers are responsible for exchange shipping costs unless the original product arrived damaged, defective, or incorrect.
We cannot accept returns for:
Please contact us if you have questions about whether your item is eligible.
We will notify you after receiving and inspecting your return. If approved, the purchase price will be refunded to your original payment method within 10 business days. Original shipping charges are nonrefundable.
Your bank or credit-card company may require additional time to process and post the refund. If more than 15 business days have passed since we approved your refund, contact us at undeniablethebrand@gmail.com.
For questions concerning returns, exchanges, or refunds, contact:
Born Undeniable
Email: undeniablethebrand@gmail.com